Be polite & Emphathetic

We are all running too fast in this world, not knowing our destination. We're hoarding more than we can consume. We're not living at the present.

We are focused on interacting with someone else over a call or a messenger application and not showing bare minimum politeness to the person next to us.

We send emojis with fake intentions. How many of us really smile or really happy on our faces as we use such emoticon?

We pass the hatred we have for someone else to a wrong recipient. How often have be done this and/or faced this!?

We can see some shop keepers so rude and shout at some people and ask them, "Are you mad?" Little do we realize if the other person is autistic or challenged.

Some shop keepers do not want to donate a meal to a person who is so badly hungry, foreseeing the other person to come back every day.

Where's humanity in us? What are schools teaching to children? How are the double income couples raising their children?

Empathy seems to be the most wanted and mostly missing thing.

Be kind and empathetic. Don't pass your hatred or grudge on someone to a wrong recipient.

This Christmas & New Year, look at reflecting on these aspects.

Love,

What's lacking in this selfish world?

As the title outlays the theme for the post, today's world is taking its steps towards a selfish living. This is mainly because we're lacking a basic trait, empathy!

Empathy is largely different from sympathy and is most often interchangeably confused.

We humans are losing the most important qualifier for emotional intelligence by not being empathetic.

Whether it's at work where a manager has unrealistic expectations not actually knowing the basic intricacies of work outcomes or personal relationships where we fail to think of the perspectives, emotional and other needs, intentions or motivations of our partners.

There's this saying, people were meant to be loved and things meant to be used, sadly it's otherwise and this needs to be addressed at grass root level, parenting!

Love,

Customer service

Back in 2010, I used to work as a customer support analyst for UK's largest telecom provider for broadband internet. Almost everyone in my team and other teams used to make use of opportunity to swap to an unproductive aux and avoid taking a call. Be it training, hurdle or in name of documenting the call.

Rather I used to answer calls anytime. For I loved to interact with people, and I loved helping them.

There was this incident where my first English caller of that day began to ruin my happiness as she was very irate. It took me more than 20 minutes to identify the issue. There was no problem with the broadband network. My scope to support ends the minute we have established internet connection.

But this customer was troubled. I felt the urge to help and asked her what she was intending to do. She replied that she underwent a surgery in her eye few days back and she can see only with one eye, and she wanted to send email to her children and relatives that the surgery was a success and she was safe.

I took every possible effort to help her write her first ever email in her life. The physical cripple coupled with agony of ignorance had troubled the poor lady. When she clicked the send button on email, she genuinely thanked me, "Son, I know I've been very bad to you. Yet, you have been so kind to me. And thank you so much. God bless you."

The reason why I'm sharing a story almost 6 years later is, every call in a support center is an opportunity to help someone in need. Every avoidance is a real need ignored. Take pride in what you do, never underestimate the role you are doing at work, you are there to help someone. Do it with that empathy.

The best way to reach God is to serve his kids who need to be helped. It's never through donations made to temples that man built and claims as God's residence.

Love,